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Refund & Shipping Policy

When will my order be delivered?

All in stock canister orders will be shipped via courier as soon as the order has been processed. When you speak to our customer services representative to finalise account setup and payment, they will be able to advise you of the delivery time for your order. Please note that we are unable to ship orders before payment has been processed.

How do I check the status of my order?

Once we have activated your account, you can register online with MyAirProductsSM which will allow you to check the status of your order, simply navigate to the orders section. To register your account with MyAirProductsSM you will need your account number and postcode to hand.

Also, you can contact one of our customer service representatives using the following form. →

Can I change my order?

A customer service representative will be in touch with you after you have placed your order, to finalise your account set up and process payment, it is possible to amend your order at this point or alternatively you can contact us directly on 0808 164 8548. Changes can only be made prior to your order being shipped.

Delivery charges

We ship our non-refillable canisters worldwide from our centre of excellence in Worcester, UK. Shipping costs for the UK are £34.00, with a transit time of 1 day. Costs for shipping outside of the UK are dependent on the final destination, you will be advised of the shipping cost for your order by one of our customer service representatives when they contact you to finalise your order and process payment.

Returns policy

If you have purchased the product in error or changed your mind, unfortunately we are not able to accept returns. However if you feel that there is a fault with the product that we have supplied, or that it is not as described, please contact us on this address: oneuse@airproducts.com stating that you wish to initiate a Customer Complaint Return (CCR) process. The returns process should be initiated within 30 days of receipt of goods. Shipping costs for return of faulty goods will be paid by Air Products, however where a CCR is not justified these costs will be charged back to the customer.

Refund policies

If you find that a product we have supplied isn't as described or is faulty, follow the instructions in the Returns Policy section to initiate a CCR process, the returned product will be investigated and if the claim is justified a refund will be made.

How do I pay?

We work around you, once your order is placed a customer service representative will contact you to arrange payment. Most methods are possible; Pay by Credit Card (most major credit card are accepted), standing order, direct debit or bank transfer.

Contact us

Air Products PLC
2 Millennium Gate Westmere Drive
Crewe, UK
T 0800 389 0202
E apukinfo@airproducts.com


Not found what you’re looking for?

Use the below product selector to explore and purchase a limited selection of our calibration gases, and complimentary equipment. The gases listed in our selector are the most popular ones and typically held in stock, these will therefore be available for immediate dispatchment by courier. There is also the possibility of bespoke mixtures, contact us with the details of your requirements.

Complimentary equipment

Gas control equipment comprises a range of lightweight and easy to operate valves and regulators for use with Air Products gas mixtures supplied in lightweight non-refillable cylinders. Incorporating innovative design features, there are models for both pumped and passively monitored instruments and those where the gas sample is injected.

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Air Products gas calibration equipment

Bespoke, Custom Labelling Service

If you are a reseller, distributor or volume customer* we even have the ability to offer customer-bespoke product labelling, contact us today with your requirements *Minimum annual order quantities apply

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OEM label on gas canister

Specification, Reliability and Certification

Air Products’ canister range allows users to achieve the ideal compromise between gas capacity and portability. See below for further information on our product specifications.

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Air Products calibration gas for precision check
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Air Products non-refillable gas brochure

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"Our business relies on simple bump testing of gas detectorson board marine vessels. Complex high pressure cylinders and regulators would make the job too difficult but we find the Air Products non-refillable offerings very easy to use and the equipment is simple to operate."

GMS Instruments, Rotterdam

"We are involved in the installation, commissioning and maintenance of a wide range of gas detection equipment into many market sectors. The fact that the Air Products’ range covers all of the flammable, toxic, quad-gas and corrosive gas requirements for this market is very important to us."

Autochim, France

"Personal, portable and fixed gas detection equipment is widely used in many safety critical applications and these items are often subjected to relatively harsh environments and working conditions. The gas sensing element within this equipment is perhaps the most fragile and crucial component, and if this was to fail, it would render the equipment useless. The selection of appropriate test gas is important to ensure the bump test is carried out correctly and as an active member of CoGDEM, Air Products know about it. They have contributed to the CoGDEM Guide to Gas Detection, a new hardback reference book which explains best practice and aids the selection of suitable test gases and equipment."

Leigh Greenham, Director, CoGDEM